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AEM & Workday Integration: Enhancing Training
for Auto Insurance Staff

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Industry: Auto Insurance

Client Overview

The Youngsoft client is a prominent auto insurance provider who wanted to improve the training and development of its staff and agents.

They recognized the need to streamline user management, content delivery, and tracking of employee learning progress. To achieve this, the company integrated Adobe Experience Manager (AEM) with Workday, a cloud-based human resources and finance management system.

The Problem Statement 

  • Data Integration Complexity – Ensuring seamless data synchronization between AEM and Workday required careful planning and robust data integration strategies.
  • User Adoption – Overcoming resistance to change and ensuring that employees embraced the new learning system was a key challenge for the auto insurance provider company.
Business Solution
  • Youngsoft proposed a strategy that included integrating Workday and AEM to provide an easy and efficient learning process for the staff. 
  • The AEM layer of gamification added excitement to the learning process. User identities and employee data were created and maintained using Workday, which provided unmatched data accuracy and consistency.  
  • Employees had access to a variety of courses, modules, and exams thanks to the efficient delivery of learning content that was made possible by utilizing Workday’s robust capabilities for learning object creation and tracking. 
  • The usage of Adobe Experience Manager (AEM), which enabled personalized learning experiences, intelligent assignment logic based on numerous parameters, and the prompt delivery of notifications, increased user engagement. 
  • The user-friendly interface of AEM could make the overall learning process interesting and approachable. This was addressed through user training and clear communication.
  • The challenge of overcoming resistance to change and ensuring that employees embraced the new learning system was effectively addressed through comprehensive user training and transparent communication.
Core Technology Used

  • User ManagementWorkday served as the central repository for user data. It created and maintained employee profiles, ensuring up-to-date information.
  • Learning Object Creation – The production of learning items, such as courses, modules, and exams, was possible with Workday.
  • User Progress Tracking – Every learning object was tracked by Workday in terms of user progress and completion status.

  • User Data SynchronizationUser data was easily pulled from Workday to AEM, ensuring system synchronization for user management.
  • Learning Content Display – AEM provided a unified learning portal by retrieving learning objects created in Workday and displaying them within its application.
  • Touch of Gamification – The AEM layer also offered elements similar to gamification, such as leaderboards, batches, levels, etc., to motivate users.
  • Assignment Logic – AEM had a sophisticated logic for assigning learning objects to users based on roles, departments, or other criteria, enhancing personalized learning experiences.
  • Notification SystemAEM provided users with due dates for learning items and encouraged completion by sending them reminders and notifications.
  • Redirection to Workday – When users accessed a learning object in AEM, they were seamlessly redirected to Workday for course completion.
  • Completion Status – AEM retrieved completion status data from Workday, enabling real-time tracking of user progress and course completion.
The Positive Impact

  • Efficient User Management

Workday’s user management capabilities ensured accurate and up-to-date employee data, improving HR processes.

  • Enhanced Learning Experience

AEM’s user-friendly interface and content delivery features empowered employees to access and complete learning objects effortlessly.

  • Personalization

AEM’s assignment logic facilitated personalized learning experiences, ensuring that employees received the most relevant training.

  • Timely Notifications

AEM’s notification system improved engagement by reminding users of upcoming learning deadlines.

  • Real-time Tracking

With AEM getting the completion status data from Workday, the company gained real-time insights into employee progress, enabling better decision-making.

Key Highlights
  • Transformation of Training Programs

Integration of Adobe Experience Manager (AEM) with Workday revolutionized the Auto Insurance Company’s employee training and development initiatives.

  • Centralized User Management

The company achieved efficiency by centralizing user management and ensuring accurate and up-to-date employee data via Workday.

  • Streamlined Learning Content Delivery

AEM and Workday collaboration streamlined the delivery of learning content, enabling employees to access courses and modules with ease.

  • Enhanced User Engagement

AEM’s personalized learning experiences and timely notifications significantly increased user engagement in the training process.

  • Future-Ready Positioning

This integration positioned the company for future growth and success in the fast-paced auto insurance sector.

  • Technology-Driven Transformation

The case study serves as a clear example of technology integration’s transformative potential in enhancing organizational efficiency and promoting employee development.

About Youngsoft India

Youngsoft India Pvt. Ltd. (formerly known as Ritwik Software Technologies Pvt. Ltd.) is an affiliate of Youngsoft Inc. that offers a full-service IT technology and consulting solution. Based in Hyderabad, India and together with Youngsoft Inc., we offer 24/7 support and solutions to clients across the globe.

To learn more about the solutions we offer, and how we can assist you, write to us at communications@youngsoft.in

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Industry: Auto insurance

Client Overview

The Youngsoft client is a prominent auto insurance provider who faced challenges in delivering efficient services, consistent messaging, and personalized interactions across diverse communication channels to its clientele.

Youngsoft orchestrated a solution with integration between Adobe Experience Manager (AEM) and Salesforce. It catalyzed a significant shift in the way the auto insurance company engaged with its members/customers. This integration not only heightened customer engagement but also streamlined operations, underscoring its potential to reshape the industry landscape.

The Problem Statement 

  • Integration – The client’s workflow was hampered due to fragmented customer profiles kept in more than one system. Inconsistent data of prospects and policyholders (members) was creating a major work issue for the client.
  • Proper branding – The development of a logical brand identity was hindered by inconsistent messaging and branding across several media.
  • Streamlined Data transferring – Data transferring between AEM and Salesforce was scattered by various programs which resulted in inefficiencies and data discrepancies.
  • Effective communication – The client struggled to provide personalized recommendations and information to policyholders, limiting the effectiveness of their outreach.
The Business Challenges
  • The client wanted a mobile app to integrate its customer engagement initiatives and customer experience that would result in providing the policyholders with a seamless experience.
  • It was challenging to provide the policyholders (members) a seamless experience on behalf of the client ranging from quote requests to the provision of location-based services to claims processing in the mobile app.
Business Solution
  • Youngsoft proposed and executed an integration strategy, seamlessly linking AEM and Salesforce.
  • This integration bolstered customer engagement, optimized marketing efforts, and streamlined data exchange systems.
  • Youngsoft developed a mobile application that offered greater services by detecting the customer’s location.
Core Technology Used

The integration between (AEM) Adobe Experience Manager and Salesforce showcased how the amalgamation of both technologies can revolutionize customer experiences. The partnership between both technologies achieved remarkable results for the client. It paved the way for new scopes in reshaping the auto insurance landscape.

The merger of both technologies enabled personalized communications systems, and fine-grained data exchanges between the technologies thus ensuring brand consistency for the client. Adobe Target was also leveraged by the Youngsoft developers to improve experiences. Adobe Target supported the personalization of customer experience for every policyholder.

The Positive Impact

  • Consolidated customer data

The integration of AEM and Salesforce empowered the client with a consolidated member and prospect profile list that encompassed membership details, customer location, communication history, and interactions. This holistic view helped in decision-making across several departments of the business organization.

  • Tailored communications

Utilizing the integrated data, the client harnessed and delivered personalized communications among its policyholders and prospects. This customized approach included offering policy recommendations based on individual needs that resulted in enhancing policyholders’ satisfaction.

  • Automated touchpoints

The integration facilitated the fine-grained exchange of customer data between AEM and Salesforce. This enabled the client to automate targeted communications triggered by various customer attributes or events.

  • Consistent brand identity

The Youngsoft developers ensured that the latest branding assets and content from AEM seamlessly flowed into Salesforce, thus ensuring a uniform brand experience across all policyholder interactions.

  • Empowered service teams

Armed with a comprehensive mobile application that enabled customers to avail various services based on their location, the customer service representatives of the client were better equipped to provide tailored assistance and address the policyholders’ requests more efficiently.

Key Highlights

  • Elevated engagement – Personalized communications and recommendations drove heightened engagement, leading to a 25% increase in online policyholder interactions and inquiries.
  • Efficient operations – Automated communication workflows reduced manual intervention, resulting in a 30% decrease in time spent on routine policy inquiries and updates.
  • Enhanced policyholders’ loyalty – The integrated approach contributed to a 20% rise in policy renewal rates, as policyholders received relevant and timely information.
  • Improved brand perception – The seamless, personalized experiences resulted in a 15% improvement in customer satisfaction scores, bolstering the client’s brand image.
  • Steady business growth – The cumulative impact of enhanced engagement, operational efficiency, and improved policyholders’ loyalty translated into a substantial 20% YoY increase in policy sales.
About Youngsoft India

Youngsoft India Pvt. Ltd. (formerly known as Ritwik Software Technologies Pvt. Ltd.) is an affiliate of Youngsoft Inc. that offers a full-service IT technology and consulting solution. Based in Hyderabad, India and together with Youngsoft Inc., we offer 24/7 support and solutions to clients across the globe.

To learn more about the solutions we offer, and how we can assist you, write to us at communications@youngsoft.in

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Industry: Insurance

Client Overview

Founded in 1901, AAA Auto Club Group (ACG) is a reputed member of the AAA federation. It is the second largest AAA club in North America, serving more than 14 million members across 14 U.S. states, the province of Quebec, Puerto Rico, and the U.S. Virgin Islands. ACG provides a full suite of products and services e.g. roadside assistance, insurance, financial services, automotive, transportation, safety, advocacy, discounts, membership, and travel support to millions of AAA Members.

The Problem Statement 
  • ACG acquired two clubs, AAA Colorado and AAA Carolinas. With this acquisition, ACG wanted to merge the digital magazine websites of AAA ACG, AAA Colorado, and AAA Carolinas into a single digital magazine website.
  • ACG wanted to merge these three digital magazines into one website with the name, ‘AAA Living’, and host the new digital magazine on an experience management platform that should be highly secure and author-friendly.
The Business Challenges
  • It was important for ACG that the website reflects the business needs as well as increases user productivity in order to increase ROI.
  • It was challenging to merge and maintain three content repositories of AAA ACG, AAA Colorado, and AAA Carolinas into a single repository and execute the content migration and review tasks seamlessly.
  • The requirement was to create pages and host content for the newly built website and the content had to be fetched from the 3 existing websites.
Business Solution
  • The Youngsoft team found AEM version 6.5 to be the perfect fit for building the new website. 
  • AEM provided the ‘AAA Living’ website with the best author environment and DAM (Digital Asset Management) facility.
  • Adobe Experience Manager provided an enriched, user-friendly, intuitive, and collaborative end-user experience to the new website.
  • In addition to supporting ACG’s website with a robust Content Management System (CMS), AEM allowed stakeholders, partners, and clients to leverage information using a single platform. 
  • AEM provided ACG the much-required freedom of modifying the website on its own without taking support from the technical team or outside resources.
  • With AEM, ACG got access to innovative features and a faster development cycle, which led to a decrease in maintenance costs.

 'AAA Living' magazine tech stack

Core Technology Used

AEM supported ACG by creating and managing digital experiences across multiple channels. AEM 6.5 offered sophisticated UI (User Interface), multiple layers of personalization, and desktop conventions to the website. It fulfilled the ‘AAA Living’ website’s Web Content Management needs and delivered a content-driven robust business solution facilitating the integration of enterprise applications, and revenue-generating social networks.

Along with AEM, a powerful framework with enterprise-grade security, out-of-the-box content management capabilities including flexible workflows, and robust tools for integration with complex and existing legacy systems had been leveraged.

The Positive Impact
  • AEM supported in crawling, reviewing, ranking, and segregating articles from the three existing websites to the new ‘AAA Living’ website with ease.
  • The AEM Authoring feature delivered a consistent content experience.
  • AEM helped in the integration of various endpoints into a single end-point.
Key Highlights
  • AAA Living magazine’s website design was completed after receiving input from ACG. 
  • Youngsoft’s AEM team reviewed, edited, and ranked 150 articles from the three previous websites to the new website.
  • The Youngsoft team developed and delivered necessary training resources for the ACG staff on how to manage the website’s functionalities effectively.
  • The ‘AAA Living’ magazine website is at present going through 6 million page views per year while the maximum capacity level is 24 million page views per year.
About Youngsoft India

Youngsoft India Pvt. Ltd. (formerly known as Ritwik Software Technologies Pvt. Ltd.) is an affiliate of Youngsoft Inc. that offers a full-service IT technology and consulting solution. Based in Hyderabad, India and together with Youngsoft Inc., we offer 24/7 support and solutions to clients across the globe.

To learn more about the solutions we offer, and how we can assist you, write to us at communications@youngsoft.in

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Industry: Automotive Parts, Manufacturing

Client Overview

The Youngsoft client Aptiv PLC is a global technology company that is devoted to developing safe and greener solutions for the automotive sector. The company formerly known as Delphi Automotive PLC has expertise in designing and manufacturing vehicle components. The company was founded in 1994 and the automotive firm has 1.8 lakh employees at present.

The Problem Statement

  • Aptiv was eager to build a user-friendly mobile-accessible portal that could effectively function as a one-stop solution for manufacturing-related data and visualizations. They bestowed on Youngsoft to take complete responsibility for creating the mobile application theme development.
  • The client required that the mobile application should support region-wise, division-wise, and product line-wise data assembling procedures. 
  • The client also asked for a set-up that would be convenient for admin personnel with an expense and revenue tracking facility. App notification and alert system for Aptiv staff was another requirement.
  • Aptiv was furthermore intrigued to use the mobile application at the plant level to have a greater picture of the daily sales and expenses. The mobile app should be suitable for monitoring the real-time production data through any cell phone from every nook and corner of the world.
  • The mobile application should have the facility of barcode scanning and then storing the scanned barcode data from the mobile app to the web app for recovering the corresponding histories of the product parts.

Business Solution

  • The Youngsoft developers’ team showed thought leadership to accomplish the mobile application development assignment. The mobile app now has a lot of functionalities like the comparison to expected values and processing the quality yield.       
  • The Aptiv intelligence mobile app now offers a work-in-process dashboard, native iOS/Android enabled mobile app, personalized alert management system, SMS and push notification facility and regular reporting facility about plant expenses and revenue on mobile phones.
  • Youngsoft’s developers comprehended shift, cell, and area management facilities in the mobile app. The barcode scanning and part look-up, geolocation, or equipment beacon provision have also been included in the mobile application.

Technology Stack

  • Liferay DXP, Java, Oracle, Linux, Android, iOS Objective C

Core Technology Used

The Youngsoft development team opted for the Liferay DXP software to create the user-friendly mobile accessible portal. The Liferay Digital Experience Platform or DXP is an enterprise software that supports companies going through a digital transformation.

Liferay DXP software is built on a robust web application platform. The platform offers a host of features that are ideal for building a mobile portal. Liferay DXP has several exclusive features like an easy-to-use interface, a developer-friendly easy integration system, and others. Using Liferay DXP is ideal for mobile applications if we consider the security option. The high-standard encryption methods for securing websites and mobile applications were put into service by Liferay DXP.

The Positive Impact

  • The Youngsoft manufacturing intelligence team mechanized the Aptiv Mobile App for its entry point to harness various data sets available within Aptiv manufacturing to improve product quality and to ensure efficient product manufacturing procedures. 
  • The developers’ team from Youngsoft Inc. designed the application and ensured that the app must be accessible to both internal and external users of the Aptiv network.
  • The Liferay DXP-enabled mobile application has a few distinctive features like Liferay APIs (Application Programming Interface), SSO (Single Sign-On), Push notifications, and others. 
  • At present, more than 2000 users have used the mobile application. 
Key Highlights
  • Aptiv signed a long-term support agreement with Youngsoft Inc. As per the agreement, the developers’ team is providing monthly maintenance and development support to the automotive firm.
  • The Youngsoft team has ensured a proper security layer around the mobile application so access is only allowed to genuine Aptiv employees both inside and outside of their network.
  • With proper User Interface (UI) and User Experience (UX), it was ensured that the portal is completely responsive and the content can be seen on smartphones, desktops, and tablets.
  • All the users can have their personal experience while using the portal and the personal experience is based on their placement (plant manager, supervisor, operator, etc) and workstation (plant, work cell, etc). 
  • Aggregated data from two different data sources (SMIS – SMT Placement scrap  &  FIS – Manufacturing Process information) is available in HBase and MemSQL.  
  • The Youngsoft developers have ensured that aggregated data is available across all sites on a daily, monthly, and yearly basis on a per-site level.
  • The real-time data is available on a per-site basis and authenticated Aptiv employees are capable of comparing data across sites, part numbers, and machines. 
  • Visualization of the underlying data sources is also possible now that appear native in the portal.

About Youngsoft India

Youngsoft India Pvt. Ltd. (formerly known as Ritwik Software Technologies Pvt. Ltd.) is an affiliate of Youngsoft Inc. that offers a full-service IT technology and consulting solution. Based in Hyderabad, India and together with Youngsoft Inc., we offer 24/7 support and solutions to clients across the globe.

To learn more about the solutions we offer, and how we can assist you, write to us at communications@youngsoft.in

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Industry: Insurance
Client Overview

SIHO Insurance Services, a newly created Medicare Advantage insurance service company, was intended to utilize technology to boost the efficiency of traditional member communications and enrollment services. SIHO wanted to provide prospective members with a broad range of insurance policy options, drug formulary breakdowns, and provider network options, as well as a cadre of highly customizable premiums, all of which were designed to deliver greater value and information to its potential and active members.

The Problem Statement
  • SIHO Insurance services wanted to build an attractive and visually engaging website ‘MyTruAdvantage’ for first-time visitors. The company’s next requirement was to insert an easy navigation system into the website. 
  • The company did not want to violate the US medicare guidelines. The website had to be built abiding by the American Disability Act Section 508 rule stipulated for persons with visual and hearing disabilities.
  • To build the website that abided by CMS (Center for Medicare and Medicaid Services) rules and regulations, SIHO approached the knowledge and expertise of the Youngsoft development team for designing, developing, testing, and deploying the all-inclusive website.
  • Additionally, they also wanted to make it easier for all their existing customers and potential buyers to navigate through the site and view various sections such as the coverage options, covered medications, and choices of providers or hospitals in a hassle-free way.

Challenges For The Youngsoft Development Team

  • SIHO was searching for an outsourcing development team who could help them to build a comprehensive website within their affordability and ensure that the necessary CMS (Center for Medicare and Medicaid Services) approvals were granted.
  • The Youngsoft team had limited time to execute all the works perfectly and SIHO set a goal before the Youngsoft developers to make the website ‘LIVE’ for Member Enrollment from mid-October in 2020. The developers’ team had the objective to finish the task within the stipulated time.

Business Solution

The cloud consultants of Youngsoft proposed and designed an optimal infrastructure from the ground up, with a focus on delivering results to SIHO’s expectations. 

Important elements include:

  • Designing the architecture leveraging the “Well-Architecture” framework principles within AWS.
  • Utilizing an Amazon EC2 server that was provisioned with IAM roles for overseeing security protocols.
  • Utilizing AWS (RDS) for enhanced performance of the application.
  • SNS enabled getting time-critical messages through a “push” mechanism.
  • Load Balancing for distributing the traffic among the servers.
  • S3 for storing objects through a web service interface.
  • Cost-optimization using a savings plan from AWS that provides for a full-upfront acquisition of anticipated resources.
  • Incorporating CloudWatch Alarm which was leveraged for automation of Amazon Elastic Compute Cloud (Amazon EC2) Instance.
  • Craft a cost-effective “blended development model” for the website design, build, test, and deployment, utilizing Youngsoft onshore as well as offshore team members working in close collaboration.

Technology Stack 

  • AWS Services 

EC2, S3, RDS, SNS, Cloudwatch, VPC, Lambda, Certificate Manager (ACM), Load Balancer.

  • Third-Party Services

PHP, Drupal, MySQL, Apache Web Server, Google API.

Core Technology Used

The Youngsoft team used the AWS or Amazon Web Service to build the MyTruAdvantage website. The Amazon Elastic Compute Cloud (EC2), Amazon Relational Database Service (RDS), Amazon Simple Storage Service (S3), Amazon Simple Notification Service (SNS) technologies, and other technologies were used to make the website a comprehensive one.

The specific reason for using the AWS technology is it is a combination of PaaS (Platform as a Service), SaaS (Packaged Software as a Service), and IaaS (Infrastructure as a Service). They helped to make it an easy-to-use website.

The Positive Impact

  • With the help of the Youngsoft team, CMS approvals were granted to SIHO. They began their new member enrollment program in mid-October 2020 and the program became effective on 1st January 2021.
  • The MyTruAdvantage website launching program for SIHO was especially remembered for its grand collaboration. Team Youngsoft has closely worked with SIHO’s internal advisory committee members and SIHO’s external consultants including NAYA Advisory Management Consultants, and Keen Studio. 
Testimonials

“Youngsoft provided clearly communicated and well-defined project management steps throughout the design, development, testing, and implementation phases of our new website. Youngsoft team members were technically supportive and exceptionally capable. It was a pleasure to collaborate with each member of their team”.

Rob Taylor
SIHO, Director of Technology Services & Security Officer

“Youngsoft was a very engaged team of professionals during our project. They were attentive to project requirements and delivered an excellent product. Their technical proficiency and project communication was also very good”.

Mike Clancy
SIHO, VP of Information Technology Service

“The Youngsoft team was very skilled and knowledgeable regarding AWS infrastructure and environment setup. The Youngsoft team easily walked new AWS users through the setup and coached them through the process over the phone. Youngsoft also provided late/early hour support far beyond regular business hours to meet client needs”.

David Nethaway Principal, NAYA Advisors

About Youngsoft India

Youngsoft India Pvt. Ltd. (formerly known as Ritwik Software Technologies Pvt. Ltd.) is an affiliate of Youngsoft Inc. that offers a full-service IT technology and consulting solution. Based in Hyderabad, India and together with Youngsoft Inc., we offer 24/7 support and solutions to clients across the globe.

To learn more about the solutions we offer, and how we can assist you, write to us at communications@youngsoft.in

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Industry: Insurance

Client Overview 

Credit Acceptance Corporation (CAC) is one of the major auto finance companies in the USA. The client provides automobile loans and other related financial products. With a turnover of $1.4 Billion in 2019, the client is equipped in providing funding, receivables management, collection, sales training, and related services to automobile dealers.

The Problem Statement
  • Credit Acceptance Corporation (CAC) approached the Yongsoft development team with a request to build a mobile application enabled with features like Push Notifications, Camera Controls, and image-uploading capacity.
  • The Hybrid Mobile Application had to be capable of uploading images as well as displaying the images at Liferay Document Library.
  • Credit Acceptance Corporation (CAC) wanted to create a ‘Proof of Concept’ for its clients (automobile dealers) with the purpose of developing a feasible business strategy.
Challenges For The Youngsoft Development Team
  • The prime challenge faced by Team Youngsoft is to build a ‘user-friendly’ mobile app.
  • The application should be available in both Google Play Store and Apple App Store.
  • CAC’s requisition was that the mobile app must be flexible for including menus in the future when the mobile app evolves gradually.
  • Other than the customers, and potential financial product buyers; the company wanted to build the app as senior management friendly also.
  • The easy-to-use mobile application must be useful for presentation purposes before the senior management with an effective time management facility.
Business Solution
  • The Hybrid Mobile App was developed by using the Liferay DXP 7.0 EE (Enterprise Edition) platform. The benefit of using the Liferay DXP 7.0 platform was it simplified the app’s operating system.
  • The team also inserted features like the Cordova plug-in, Ionic framework, and backend technology.
  • The developers applied the ‘Hamburger Menu’ technology in the mobile app. The significance of the technology is it is an icon and when the icon was clicked, it displayed several side menus or navigation drawers. Inserting the ‘Hamburger Menu’ made the mobile app an effortless and easy-to-view way of looking at the options of various programs on the mobile device.

Technology Stack

Liferay DXP 7.0 EE (Enterprise Edition) 

Core Technology Used

The Youngsoft development team deployed the Liferay DXP 7.0 Enterprise Edition for Credit Acceptance Corporation (CAC) after making a proper assessment of the company’s business strategy. The enterprise edition worked well for a heavily modified portal like a large localization agency. The Enterprise Edition is supportive to make any kind of ‘later-updates’ which was a positive point for the auto finance firm.

The Cordova Plugins were installed by the Youngsoft team as they offered a JavaScript interface to the native components. The Cordova Plugins created connectivity among the native devices and platform functionalities of an app, for example, a Camera.

The Positive Impact
  • The Youngsoft development team built up a hybrid mobile application with simple functions and easy-to-use features.
  • The app was built within the budget limit stipulated by the automobile financial firm.
  • The native hybrid mobile application which was developed on the Liferay DXP 7.0 platform along with a backend, was well managed by the financial service firm without any technical glitches.

The Focus Point

  • The advantage of the native hybrid mobile application, built by Youngsoft’s development team, was that it was able to decrease development expenses and convenience in maintenance as well.

About Youngsoft India

Youngsoft India Pvt. Ltd. (formerly known as Ritwik Software Technologies Pvt. Ltd.) is an affiliate of Youngsoft Inc. that offers a full-service IT technology and consulting solution. Based in Hyderabad, India and together with Youngsoft Inc., we offer 24/7 support and solutions to clients across the globe.

To learn more about the solutions we offer, and how we can assist you, write to us at communications@youngsoft.in

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Industry: Manufacturing – Safety critical components

Client Overview 

Joyson Safety Systems is a global leader in mobility safety providing safety-critical components, systems, and technology to automotive and non-automotive markets. Headquartered in the USA, with a global network of more than 50,000 employees in 25 countries, the company is generating annual sales of about $6 billion.

The Problem Statement
  • The company was incapacitated to metamorphose and mutate for amplifying business.
  • The broad spectrum of decision-makers was not able to ingress sales data which empowers them to envisage, scout for, and then summarize the data.
  • The absence of a laid down process disabled the scope for fetching data from various sites and source systems.
  • Analysis of gridlock or constriction, and simultaneously up-selling opportunities, was ineffective due to the lack of a well-defined procedure.
  • A bonafide and appropriate system existed to generate reports based on sales data.
 Business Solution
  • Youngsoft provided a solution that helped in laying the foundation of subsistence across systems that generated, created, and published reports of Sales and Forecasts by Regions, Product lines. 
  • The solution also showed the top 5 and bottom 5 customers by a margin, and the top 5 and bottom 5 customers by sales.
  • Utilizing Power BI, Youngsoft built a system that represented an overview of sales and data.
  • Processed ERP finance data from CSV files in FTP using SSIS package into a database, and produced ERP Sales Dashboard based on the processed data in a Power BI workspace.
  • The Sales Dashboard was created to facilitate a Year To Date (YTD) drill down on the sales forecast.

Technology Stack

Power BI and SSIS (SQL Server Integration Services)

Core Technology Used

The Youngsoft development team applied the Microsoft Power BI technology to provide a simple solution for Joyson Safety Systems. The Power BI technology has several good features, for example, Common data model support, Hybrid deployment support, Cortana integration, and others. These Microsoft Power BI features have supported mobility safety and technology, allowing the company to fulfill all its requirements. 

Other than the Power BI technology, used for processing the ERP finance data, the Youngsoft development team utilized the SSIS technology. The SSIS or the SQL Server Integration Services technology is helpful for the completion of the data migration tasks. The SSIS technology is particularly supportive while working with the operational data warehouse. The SSIS-enabled database also supported the company’s cause of data integration from multiple sources.

The Positive Impact
  • Elevated customer experience with superior analysis and transformation of their data granting a better platform to summarize, explore and visualize it.
  • Validated appropriate processes to fetch the data from varied sites and sources.
  • Supported in reviewing sales and forecast data based on regions, product lines, customer activities, margins, and durations.

The Focus Point

  • It helped the organization save time and effort to collate data by providing rapid data with uplifting views.
  • It also supported the potential and propensity of exploring, envisioning, and encapsulating data.

About Youngsoft India

Youngsoft India Pvt. Ltd. (formerly known as Ritwik Software Technologies Pvt. Ltd.) is an affiliate of Youngsoft Inc. that offers a full-service IT technology and consulting solution. Based in Hyderabad, India and together with Youngsoft Inc., we offer 24/7 support and solutions to clients across the globe.

To learn more about the solutions we offer, and how we can assist you, write to us at communications@youngsoft.in

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Industry: Insurance
Client Overview 

ACG Insurance has been voted as the Numero Uno (first ranked) company in 2020 in individual and also in the overall category in the Insurance Industry. They are in alliance with AAA as one of the insurance organizations, which is present across the USA. ACG is the second biggest AAA club in North America and presently has a wide reach of eleven states and the two-state territories serve more than nine million members.

The Problem Statement
  • ACG was eager to build an LMS or Learning Management System. Due to the lack of a proper learning system, the company was facing obstacles in its business expansion plans.
  • The company was forced to spend extra dollars for gamification, opulent intercommunication, and other procedures due to the lack of an LMS.
  • ACG’s main obstacle was the inclusion of a strong and quick experience with the customer that left an imprint on loyalty and a career path. With maximum client retention, the company was eager to hold its number one position in the US insurance industry.
Business Solution
  • The Youngsoft developers’ team integrated a CAP (Consistent, Availability, and Partition Resistance) system in the existing Learning Management domain. The AEM or Adobe Experience Manager supported the CAP system to work more efficiently.
  • The AEM-equipped CAP system made the task easy for ACG. The new user profiles were now gaining knowledge about the course and curriculum information directly from the organization’s Windows Network ID.
  • The Youngsoft team built the new system to provide easy access for the users to the information associated with their group, work role, and business domain.
Core Technology Used

Adobe Experience Manager or AEM was used by the Youngsoft team to develop the internal learning platform. With the help of the AEM technology, the insurance company started easily managing all the marketing content. Even the non-technical employees of ACG could easily handle the system.

The CMS or Content Management System was particularly useful for data centralization along with easy customization procedures. AEM was used as a software management tool for comprehensive content management by the insurance firm.

The Positive Impact
  • The AEM-equipped Quick Load LMS could create an extraordinary performance by taking less than 5 seconds of page-loading time with 1500 existing pages for viewers at the same time.
  • Youngsoft’s development team was able to increase the page-loading speed 3 times more than the previous state.
  • A great User Interface (UI) and User Experience (UX) was introduced into the online Learning Management System. It raised the quality of content higher than it was before.  
  • The LMS was created by keeping in mind the not-so-tech-savvy users and all the functionalities were kept in a simple form.
  • A sprightly setup and initiation of the Learning Management System had both granted and authorized a customer to get users to the learning platform swiftly.
Key Highlights
  • Youngsoft developers built the LMS by complying with ACG’s requirements. The Adobe Experience Manager integrated CAP played a key role in the procedure.
  • User Interface (UI) and User Experience (UX) were perfectly used to raise the quality of the content.
  • AEM made the learning platform an easy navigation tool for the employees of the insurance company.
  • Effective and deft use of contemporary technology became the core of the LMS.

AEM technology helped in streamlining the website content management for a company to attain its requirements. The particular advantage that made AEM the preferred technology was its easy integration with other marketing tools, automation, scalability, and security. Youngsoft’s development team was an expert partner in implementing the AEM technology to enterprises as per their requirements.

About Youngsoft India

Youngsoft India Pvt. Ltd. (formerly known as Ritwik Software Technologies Pvt. Ltd.) is an affiliate of Youngsoft Inc. that offers a full-service IT technology and consulting solution. Based in Hyderabad, India and together with Youngsoft Inc., we offer 24/7 support and solutions to clients across the globe.

To learn more about the solutions we offer, and how we can assist you, write to us at communications@youngsoft.in

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Industry: Higher Education
About The Client

Eastern Michigan University (EMU) is one of the oldest universities in the US and has a rich legacy of community resourcefulness amalgamated with intensive academic assets. This rich legacy gives it the reputation of a profound and paramount learning and research institution. In addition to 150 graduate programs, the university offers over 200 undergraduate majors, minors, and certificates to more than 20000 students.

The Problem Statement
  • EMU’s requirement was to sort out all the reports and data according to the government and university’s requirements.
  • They also sought to install a range of filters while necessity-wise putting in order the data for universities and the government.
  • The university administration asked the Youngsoft development team for plug-in software that could help to create the reports and view them in a hassle-free way.
 Business Solution
  • The Youngsoft development team preserved all the data on a new database on behalf of the university administration.
  • They also created a pipeline from ETL (Extract, Transform, and Load) process till the final report creation.
  • The team used the Pentaho ETL scripts for finalizing the report creation process.
  • A foundation was built for viewing numerous reports on a monthly or annual basis that analyzed the demographic data of the current workforce.
Technology Stack 

Pentaho ETL Scripts, SAP BI

Reason to Use The Technology

The Youngsoft team used the Pentaho ETL scripts, and SAP BI for arranging the data on a new database. Pentaho is the business intelligence tool utilized for providing business intelligence solutions to the university administration. The developers’ team emphasized using the Pentaho tool as it is a simple and easy-to-use tool. Pentaho also offers a single package to work on a vast amount of data.

Apart from the Pentaho data integration process, the team also applied the SAP BI to make the EMU data arrangement successful. EMU possesses a huge amount of data and SAP BI helps by cleansing and storing the raw data and by presenting it in the form of reports, tables, and charts. Now it is easy to analyze the data whenever required by the university administration.

The Positive Impact

  • A ready-to-use report obtaining structure for the university organization from a vast database.
  • The software tools along with the filters help to find any report in a fraction of a second.
  • A quick and easy procedure compared to data searching manually.

The Focus Point

  • Team Youngsoft assisted EMU with ETL data processing to put together all the data and reports.
  • The automated process created by the developers’ team facilitated a seamless way of handling all the data.
  • Digitization of data and reports was created instantly without much manual effort.
  • The university authority now has access to both students’ and employees’ data precisely.

About Youngsoft India

Youngsoft India Pvt. Ltd. (formerly known as Ritwik Software Technologies Pvt. Ltd.) is an affiliate of Youngsoft Inc. that offers a full-service IT technology and consulting solution. Based in Hyderabad, India and together with Youngsoft Inc., we offer 24/7 support and solutions to clients across the globe.

To learn more about the solutions we offer, and how we can assist you, write to us at communications@youngsoft.in

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Industry: Insurance 

Client Overview

The Youngsoft client ACG is a member of the AAA-affiliated insurance companies and has a nationwide presence. ACG is the second biggest AAA club in North America and presently serves more than nine million members. ACG provides the dominant services on insurance, travel, business, and finance.

The Problem Statement

  • The ACG’s Agent portal is a gateway for various information and collaboration platforms. The application was lagging in terms of the technology stack and it needed upgrading. 
  • A set of new features were also to be added at the same time to comply with the organization’s technology stack and standards.
  • The agent portal also had to be modified to improve the search functionality which would help its agents to pull customer documents based on geographical locations and permissions, with much more ease, thereby upgrading the existing Liferay 6.2 platform to Liferay 7.1.

The Business Challenges

  • Augmenting swift and prompt configurations and innovative search customization through Liferay.
  • Strengthening and increasing the accessibility to documents and data in a clustered and great conducive environment with a balanced load.

Business Solution

  • Youngsoft upgraded the existing platform of Liferay from 6.2 to Liferay 7.1, thereby adding advanced and additional features to filter the documents and content based on tags and categories with simple clicks.
  • Youngsoft ensured that the application was fully compliant with security standards and produced accurate results in endurance testing. 
  • Youngsoft also successfully deployed a disaster recovery-enabled clustered, load-balanced application.
  • Youngsoft also helped in modifying the functionality so that the agents could pull out documents more proficiently and with simplicity, based on permissions and geographical locations.
  • Youngsoft ensured to provide enhanced components in the platform to narrow down search results. They also integrated Liferay with IBM Security Access Manager and LDAP with the best performance.

Technology Stack

  • Liferay DXP 7.1

Core Technology Used

The Youngsoft development team upgraded the Liferay version from 6.2 to 7.1 to enhance the User Experience and manage websites while saving time. The Liferay DXP 7.1 version empowered the web developers to develop the website in the way they thought about it.

The Liferay DXP 7.1 is inserted with the latest features that provided the company ACG with strong website administering capabilities. The upgraded Liferay software version is a great way to a website’s performance measurement also as it provides key performance statistics for all web pages and applications. 

The Positive Impact

  • Huge benefit in terms of state-wise content. Smart edits of the Marketing and Advertising page and simplified authoring of campaigns and their details and also flagging favorite documents from Product and Marketing.
  • Customized rules for any search with access to information of users based on their profiles.
  • Best performing and highly secure applications.
  • Integration with various applications and multiple connectivities with various servers and different Hub Sites.
Key Highlights
  • Upgradation of Liferay version from 6.2 to Liferay 7.1 and integration with IBM Security Manager and hosting multiple Hub sites with AAA connectivity.
  • High Availability and Clustered Application.

About Youngsoft India

Youngsoft India Pvt. Ltd. (formerly known as Ritwik Software Technologies Pvt. Ltd.) is an affiliate of Youngsoft Inc. that offers a full-service IT technology and consulting solution. Based in Hyderabad, India and together with Youngsoft Inc., we offer 24/7 support and solutions to clients across the globe.

To learn more about the solutions we offer, and how we can assist you, write to us at communications@youngsoft.in