The critical component of any KYC ambition is Customer Intelligence. Multi-channel customer relationship management technologies, that eclipse the traditional Contact Center, can provide seamless positive client experiences. Real-time actions, based on the context of the exchange, will deliver relevant content and meaningful results to personalize a user journey. Digital solutions can include social listening capabilities to sample customer sentiment. Customer portals can be developed and deployed to promote another channel
for aggregate information capture and community connections. Insights derived from analytics can prompt immediate action by collaborative departments and signify trends to align marketing awareness and sales goals. Our platinum-certified platform team can discover, design, and deploy a 360-degree omnichannel FinTech solution to fit any institution’s needs.
Legacy financial services institutions carry the burden of IT operating costs, built upon Systems of Record
and decades of code. In contrast, disruptive emerging competitors are rapidly entering the market using
cloud-based SaaS platforms, typically with lower operating costs since they commission business capabilities, offerings, and capacity only when they need them. Traditional institutions can leverage the best-of-both:
Use a nimble API-led approach to enable a hybrid system that unlocks the intrinsic value of legacy data,
and to integrate with the ever-expanding portfolio of banking and finance applications in the cloud. Create new business value chains by using open APIs as strategic agile tools. Our team can uncover and enable new capabilities mobilized from the assimilation of legacy data, infusion of customer intelligence, integration with channel partners, and the incorporation of innovative third-party applications.
Modern banking and finance business models must promote and support IT infrastructures that connect to anything, anywhere. Security teams are now challenged with the requirement for unprecedented access to legacy systems, enterprise databases, cloud services, and applications. Banking services must support modern information sharing methods to realize the benefits of B2B, B2C, BYOD, and IoT networking. The adoption and use of digital currencies will add to the complexity of this security challenge. A comprehensive approach must be taken to govern compliance and regulations. As the banking and finance industry faces traditional and emerging risks in a complex regulatory environment, we offer solutions that enable secure, compliant, and resilient infrastructures to protect banking business and its customers.