Working at Youngsoft India,(formerly known as Ritwik Software Technologies Pvt. Ltd.) means collaborating with multi-cultural teams across the organization toward the common goal of delivering quality services and exceptional experiences to our clients.
Our employees are problem solvers who thrive in a dynamic work environment that is both challenging and rewarding. We welcome innovation and new perspectives. We promote thought-leadership and continuous learning. Passionate and committed, we are guided by core values that encourage creativity, growth, and career advancement, with a focus on family and culture.
Whether you are a Strategist, Developer, Technologist, Administrator, Pioneer, Designer, Scientist, Analyst, Architect, Trailblazer, or Crusader of the Cloud, we may have just the job for you.
Explore and expedite your personal and professional growth to achieve your career aspirations. Our organization offers you variety and choice in your career direction across our practices. Target that vendor certification, and we’ll support and sponsor your success.
Our team is multi-national, and we love diversity. Bring your favorite family dish to the monthly lunches, attend a company sponsored User Group event, or introduce your kids at the Holiday Party. Learn a new word, sing a new song, or share a globe-trotting story. Cheers, we’re all ears.
Looking for upward mobility? Get rewarded for your effort and results through performance reviews and bonus incentives. And did we tell you about our Employee Referral Bonus Program (ERBP). Bring a friend and get rewarded.
Flexible work schedules, paid vacations, sick / personal days, health insurance, and a competitive benefits package.
Required experience: 10+ years Key Responsibilities:
Manage and supervise a team of IT support technicians and engineers to ensure that all IT support services are delivered efficiently and effectively.
Good knowledge of AWS Cloud Computing Services and Exprtize in Linux and Window Operating System
Ensure Security of Network, Servers and Services for organisation and its customers.
Manage Support teams and engineer’s rotational allocations and uplift their skills set Plan, design, and implement network infrastructure, including servers, routers, switches, and firewalls, to meet the organization's technical and business requirements
Develop and implement disaster recovery and business continuity plans to minimize the impact of any potential IT failures for customers.
Manage the procurement and maintenance of hardware, software, and other IT equipment, and ensure that all systems are up to date and meet the organization's needs.
Provide technical support and assistance to users in resolving hardware and software issues, and ensure that all support requests are resolved in a timely and efficient manner.
Stay up-to-date with the latest developments in IT and network technologies and make recommendations for the implementation of new systems and technologies.
Bachelor's degree in Computer Science, Information Systems, or a related field.
10+ years of experience in IT and network management, including experience leading a team of IT support professionals.
Excellent team management skills
Strong knowledge of network infrastructure, hardware and software, and IT security best practices.
Excellent project management, leadership, and communication skills.
Ability to work effectively in a fast-paced, dynamic environment and handle multiple projects simultaneously.
Maintaining prompt, ongoing, and accurate communications to customers and 3rd party stakeholders throughout the course of a reported technical issue
Advocate for both customers and Application support team
Work closely with global customers having captives in India
Take ownership of expanding internal and external knowledge base via tech notes and customer-facing articles
Work closely with Customer Success to ensure customer satisfaction.
Work closely with the Implementation team to support customer integrations as needed
Work closely with Team Lead and Product teams to assist in code defect resolution and fulfill enhancement requests
Handling all case escalations from Service Desk Analysts, working at a more technical level
Creating and maintain batch jobs for Administration activities like user management, recycle, testing & deployment of batches
Running test queries, database scripts, changes, workflow changes, standard reporting & build understanding of customer product/platforms and partner integrations
Should be able to guide and alert the implementation teams on healthcare rules and mandates that are happening at NIST/CMS/Medicaid/Medicare/DEA/NCPDP HealthCare regulatory, compliance/State and Federal healthcare laws
Decision making and should be able to judge if the changes at these regulations are applicable to our healthcare portals or can be ignored.
Exposure on telehealth laws, cross state regulations, mandates, rules and regulations at DEA
Bachelor’s degree or equivalent experience
6+ years of industry experience that includes healthcare IT, Clinical information system, EHR/EMR systems and healthcare operations
Experience in successfully implementing or supporting any EMR, EHR or any other complex health provider systems
Ability to address Client’s immediate L2 application-support needs through focus on Incident remediation, Incident triage and escalation, support requests, technical administration, and day to day management of application
Ability to take ownership of customer issues and see problems through to full resolution.
Ability to diagnose, troubleshoot, and identify solutions to reported problems by following documented processes and workflows provided by L3 support team, vendors, product management
Ability to identify potential product/platform bugs and escalating to the appropriate product/platform or L3 support teams
Knowledge and understanding of US Healthcare Provider market and its business operations