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Modernized, digitally enabled businesses strive to offer exceptional customer experiences. A 360° view of the customer is an aggregated, end-to-end picture of the customer’s journey. It is focused on the engagement experience, versus conducting a single transaction. It is a strategic approach enabling businesses to provide the most positive customer experience across all channels, by delivering a unified view of each customer touchpoint with all departments involved in the client relationship. It is a platform that can unite sales, marketing, commerce, finance, customer service, and IT towards a common vision and goal.
Modernized, digitally enabled businesses strive to offer exceptional customer experiences. A 360° view of the customer is an aggregated, end-to-end picture of the customer’s journey. It is focused on the engagement experience, versus conducting a single transaction. It is a strategic approach enabling businesses to provide the most positive customer experience across all channels, by delivering a unified view of each customer touchpoint with all departments involved in the client relationship. It is a platform that can unite sales, marketing, commerce, finance, customer service, and IT towards a common vision and goal.
Customers can be clients, patients, members, business units, supply-chain partners, resellers, dealers, independent agents, and other end-users. A more personalized shopping experience for a single consumer will use multi-channel data, and User Generated Content spanning the lifetime of a purchasing journey. Telehealth will interweave real time provider interactions with patient medical history, drug prescriptions, IoT data capture, and trend discovery. Banking institutions must embrace the Know Your Customer model to remain competitive, offering concierge level services through immediate self-service technologies, fraud prevention with blockchain, and cross-departmental views of the client. Automotive manufacturers will thrive by aligning continuous product improvement with customer sentiment, supply-chain dynamics with predictive analysis, factory floor efficiency with modernized robotics, and gamified dealer community incentives.
A well designed and implemented Customer 360° Solution will promote long-term client relationships and sustained revenue, through exemplary customer service, positive endorsements, brand awareness, and repeat business. Successful approaches can incorporate elements from the expansive global portfolio of cloud compute technologies, actionable insight platforms, embedded mobile device interaction, and social media content infusions. Begin, complement, or complete your omni-view journey with us. Our team’s bloodline, competence, and vision are well aligned to contribute.
A well designed and implemented Customer 360° Solution will promote long-term client relationships and sustained revenue, through exemplary customer service, positive endorsements, brand awareness, and repeat business. Successful approaches can incorporate elements from the expansive global portfolio of cloud compute technologies, actionable insight platforms, embedded mobile device interaction, and social media content infusions. Begin, complement, or complete your omni-view journey with us. Our team’s bloodline, competence, and vision are well aligned to contribute.
