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In early 2018, several client requests prompted an inventory of our service offerings. After surveying our customer landscape, it became clear that demands for Salesforce expertise would continue to surge. This collaborative effort with our clients and prospects fueled our acquisition of a Salesforce Platinum Partner in January 2019, called ABSYZ.
The Youngsoft team is now fortified by 200+ Salesforce Certified Business Consultants, Architects, Developers, and Admins with 100’s of enterprise projects delivered. We routinely participate in ecosystem events, such as User Groups, Workshops, Connections, and speaking engagements at Dreamforce as an active and contributing trailblazer in the Salesforce Ohana.
Salesforce – a Suite of Enterprise Customer-centric Applications
Salesforce is a cloud-based enterprise software company headquartered in San Francisco, California. It provides customer relationship management (CRM) solutions via SaaS, complemented by a suite of enterprise applications focused on customer service, marketing automation, commerce, communities, analytics, API integration, and application development and exchange.
At the core of the Salesforce solution stack is a suite of products that promote customer success and deliver rich engagement experiences. This enterprise cloud platform provides comprehensive 360° views to data that accelerate sales, unify multi-channel marketing and commerce, and elevate customer support levels. Fortified by analytical insights, it enables productivity and profitability across a broad landscape of industries and communities, and is integrated with a massive ecosystem of applications, databases, and devices.
Salesforce – a Suite of Enterprise Customer-centric Applications
Salesforce is a cloud-based enterprise software company headquartered in San Francisco, California. It provides customer relationship management (CRM) solutions via SaaS, complemented by a suite of enterprise applications focused on customer service, marketing automation, commerce, communities, analytics, API integration, and application development and exchange.
At the core of the Salesforce solution stack is a suite of products that promote customer success and deliver rich engagement experiences. This enterprise cloud platform provides comprehensive 360° views to data that accelerate sales, unify multi-channel marketing and commerce, and elevate customer support levels. Fortified by analytical insights, it enables productivity and profitability across a broad landscape of industries and communities, and is integrated with a massive ecosystem of applications, databases, and devices.
Salesforce – Core Cloud Components
Sales Cloud
The cornerstone of the Salesforce CRM platform. Unify sales, marketing, finance, billing, and service teams to guide each prospect through a collaborative, personalized customer journey. Connect every conversation, and marketing campaign to an opportunity. Empower sales reps and account managers to work faster and smarter. Store data, monitor leads, promote progress, forecast opportunities, and gain insights through analytics and relationship intelligence. Deliver quotes, contracts, and invoices. Automate processes and access data on any device. Find, win, and keep more customers.
Service Cloud
Unified, highly-personalized customer service and support. Connect agents, dispatchers, help desk, and mobile employees through a centralized platform. Add Field Service Lightning to schedule and dispatch work, and track and manage jobs in real-time. Deliver fast, intelligent field service when by connecting entire workforce on one platform. Provide AI-powered scheduling and resource optimization, access to job schedules, van inventory, knowledge articles, and more with or without internet.
Salesforce – Core Cloud Components
Sales Cloud
The cornerstone of the Salesforce CRM platform. Unify sales, marketing, finance, billing, and service teams to guide each prospect through a collaborative, personalized customer journey. Connect every conversation, and marketing campaign to an opportunity. Empower sales reps and account managers to work faster and smarter. Store data, monitor leads, promote progress, forecast opportunities, and gain insights through analytics and relationship intelligence. Deliver quotes, contracts, and invoices. Automate processes and access data on any device. Find, win, and keep more customers.
Service Cloud
Unified, highly-personalized customer service and support. Connect agents, dispatchers, help desk, and mobile employees through a centralized platform. Add Field Service Lightning to schedule and dispatch work, and track and manage jobs in real-time. Deliver fast, intelligent field service when by connecting entire workforce on one platform. Provide AI-powered scheduling and resource optimization, access to job schedules, van inventory, knowledge articles, and more with or without internet.
Marketing Cloud
Optimized one-to-one customer marketing interactions. Know your customer engagements with content infused journeys. Bring awareness through recon from social media and audience sentiment, and build brand recognition with relevant advertising and campaign cadence. Connect marketing intelligence data, spot a trend, and take action.
Commerce Cloud
Enhance B2B and supply-chain relationships with visual order management and seamless self-service capability. Enrich B2C engagements with tailor-made content, and integrate AI for Ecommerce transformation. Track conversion rates, revenue, and customer loyalty while fulfilling online orders to home delivery or curbside pickup.
Commerce Cloud
Enhance B2B and supply-chain relationships with visual order management and seamless self-service capability. Enrich B2C engagements with tailor-made content, and integrate AI for Ecommerce transformation. Track conversion rates, revenue, and customer loyalty while fulfilling online orders to home delivery or curbside pickup.
Community Cloud
Enables companies to create and manage branded digital destinations for customers, partners, and employees. Drive more sales by connecting your employees with your distributors, resellers, and suppliers. Deliver world-class service by giving customers one place to get answers. Manage social listening, content, engagement, and workflow all in one place
Salesforce – Industry Clouds and Managed Packages
Vlocity
Built natively on the Salesforce platform, industry-specific enterprise managed software packages for communications, media and entertainment, energy and utilities, insurance, health, and government organizations. Cloud and mobile software suite that enables organizations to digitally transform while delivering seamless, vertical industry-specific processes and data models across any channel, helping to increase sales, service and marketing agility, operational efficiency, digital adoption, and simplicity.
Salesforce – Industry Clouds and Managed Packages
Vlocity
Built natively on the Salesforce platform, industry-specific enterprise managed software packages for communications, media and entertainment, energy and utilities, insurance, health, and government organizations. Cloud and mobile software suite that enables organizations to digitally transform while delivering seamless, vertical industry-specific processes and data models across any channel, helping to increase sales, service and marketing agility, operational efficiency, digital adoption, and simplicity.
Health Cloud
For providers, improve visibility into the entire health journey and engage patients, members, customers, and employees with personalized experiences. Create personalized engagements that lead to better overall patient experiences, while improving health outcomes at the same time. Seamlessly connect care teams on a single, secure platform to make every patient feel like family. For payers, enables a seamless experience across the entire member journey, from acquisition and onboarding, through engagement and retention. Deliver the kind of personalized service that builds member relationships for life.
Manufacturing Cloud
Leverage the power of a complete CRM designed for manufacturing. Connect sales and operations to drive forecast accuracy and visibility across a manufacturing ecosystem. Give account teams a complete 360° view of every customer. Gain real-time visibility into key sales and service activity, combined with collaboration tools, workflows, and AI-driven insights, to more actively manage the health of every account. With the Sales Agreements feature, create a consolidated view of all the terms of every agreement, including duration, products, prices, and planned quantities, and combine this with actual quantities from the back office. Create custom metrics to track account performance and get a complete view of run-rate business. With Account-Based Forecasting, get a complete picture of both run-rate and net-new business. Sales, operations, and product teams can collaborate on a central platform to develop more accurate revenue and volume forecasts that combine sales agreements and opportunities.
Manufacturing Cloud
Leverage the power of a complete CRM designed for manufacturing. Connect sales and operations to drive forecast accuracy and visibility across a manufacturing ecosystem. Give account teams a complete 360° view of every customer. Gain real-time visibility into key sales and service activity, combined with collaboration tools, workflows, and AI-driven insights, to more actively manage the health of every account. With the Sales Agreements feature, create a consolidated view of all the terms of every agreement, including duration, products, prices, and planned quantities, and combine this with actual quantities from the back office. Create custom metrics to track account performance and get a complete view of run-rate business. With Account-Based Forecasting, get a complete picture of both run-rate and net-new business. Sales, operations, and product teams can collaborate on a central platform to develop more accurate revenue and volume forecasts that combine sales agreements and opportunities.
Financial Services Cloud
With features for banking, lending, insurance, and wealth management, puts customers at the center of every interaction to build trust and loyalty. Connect the entire financial institution across channels, geographies, and lines of business. Create seamless customer experiences with 360° visibility into customers’ financial profiles, identify customers’ financial needs, and provide proactive service across all channels. Using artificial intelligence, bank employees can be their best to deliver increased value to customers. Go from transactions to trusted relationships with purpose-built technology.
Salesforce – Enhancements and Ecosystem
Einstein Analytics
An essential element of the Salesforce solution offering. For users who need access to analytics within the CRM workflow, Einstein Analytics is native to the Salesforce Platform. Spot trends faster, predict outcomes, and get real-time recommended next steps. No coding necessary, connects AI analytical insights to actions.
Salesforce – Enhancements and Ecosystem
Einstein Analytics
An essential element of the Salesforce solution offering. For users who need access to analytics within the CRM workflow, Einstein Analytics is native to the Salesforce Platform. Spot trends faster, predict outcomes, and get real-time recommended next steps. No coding necessary, connects AI analytical insights to actions.
MuleSoft
The Anypoint platform connects data from any system, regardless of host or residence, to instantly deliver connected experiences. Allow teams to build Application Networks by building,discovering, and reusing APIs and integration assets. Create new revenue opportunities with easy-to-use integration templates and customizable APIs. Extend core capabilities to partners, customers, and developers. Unlock and integrate information from legacy databases, realize latent value, and connect with modern technology. Connect anything, change everything.
Tableau
For analytics that go beyond CRM, Tableau brings data together from across the enterprise, giving deep, analytical insights via clear interactive data visualizations. Get visual actionable insights anytime, on any device. Prep and catalog data to provide a reliable, single source of truth.
Heroku
A resourced-based Platform as a Service (PaaS) that’s fully integrated with Salesforce. Made for developers, it enables the building of scalable, modern apps on a cloud-native platform. Build modern apps integrated with today’s most popular developer tools and workflows. Meet HIPAA and PCI compliance requirements with ease. Seamlessly scale to meet high-demand situations like Black Friday and Cyber Monday.
Quip
A collaboration platform, which combines documents, spreadsheets, apps, and chat with live CRM data.
Ecosystem
AppExchange, IoT, Trailhead, and Trailblazer Community.
Tableau
For analytics that go beyond CRM, Tableau brings data together from across the enterprise, giving deep, analytical insights via clear interactive data visualizations. Get visual actionable insights anytime, on any device. Prep and catalog data to provide a reliable, single source of truth.
Heroku
A resourced-based Platform as a Service (PaaS) that’s fully integrated with Salesforce. Made for developers, it enables the building of scalable, modern apps on a cloud-native platform. Build modern apps integrated with today’s most popular developer tools and workflows. Meet HIPAA and PCI compliance requirements with ease. Seamlessly scale to meet high-demand situations like Black Friday and Cyber Monday.
Quip
A collaboration platform, which combines documents, spreadsheets, apps, and chat with live CRM data.
Ecosystem
AppExchange, IoT, Trailhead, and Trailblazer Community.
